Refund & Cancellation Policy

1. Booking Cancellations by Users

Users can cancel their slot bookings, tournament entries, or court reservations through the application. The refund eligibility is determined as follows:

• Cancellations made more than 24 hours prior to the scheduled slot: Full refund minus platform transaction fees (if applicable).
• Cancellations made between 12 to 24 hours prior to the scheduled slot: 50% refund.
• Cancellations made less than 12 hours prior to the scheduled slot: No refund.

2. Cancellations by Merchant / Venue Partners

If a venue partner is unable to provide the slot due to maintenance, extreme weather conditions, or electricity failure:

• The partner must notify the user and cancel the booking through the partner panel.
• The user will receive a 100% full refund of the booking amount.
• No platform convenience fees will be charged to the user.

3. Refund Processing Time

Once a refund is initiated, the amount will be credited back to the customer's original payment method (UPI, credit/debit card, net banking) within 5 to 7 business days, depending on bank processing cycles.

4. Disputes & Support

In case of slot booking disputes or failure of refunds, please contact us with your booking ID and details at [email protected]. Our support team will resolve payment queries within 48 hours.